
OLD INFORMATION THAT IS NO LONGER APPLICABLE BUT LEFT HERE FOR ARCHIVAL REASONS You can also try using the Amazon Customer Service Chatbot if you prefer not to use the phone, although we have not tested it recently. At this point the system will offer you a refund or a replacement. As of November 2019 here is what you have to do if your order shows as delivered but never arrived: Call Amazon at 88 You will be asked to let Amazon verify your account by having Amazon text the number they have associated with your account (while you are on the phone) and once you have verified it, the automated system will guide you through some options, one of which is “about an order”, followed by “are you calling about an item?” Answer ‘yes’ to this, and then the system asks you about the item, and gives you the option to say that it never arrived. UPDATE AS OF NOVEMBER 2019! All of the below information about the Amazon “Find a Missing Package” page no longer applies, since Amazon modified the page and you can no longer contact them through the page. What to Do When Your Amazon Order Shows as Delivered but is Actually Missing So, what should you do when your Amazon order goes missing? Here’s what to do.

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The Internet Patrol is completely free, and reader-supported. In a case like this, where your package has been marked as ‘delivered’, it’s not really useful to track the package, because, of course, the tracking says that the package was delivered.
AMAZON ORDERS STATUS HOW TO
(If instead you did receive the package, but it was damaged, read our article How to Report Damaged or Bad Packaging to Amazon).
AMAZON ORDERS STATUS DRIVERS
So when Amazon says that an order was delivered, they are relying on what the USPS, UPS and their own Amazon delivery drivers tell them. And each of these services provides Amazon with the tracking information for your packages. Here’s what to do if your order from Amazon hasn’t shown up even though Amazon has it marked as delivered.įirst, it’s important to understand that Amazon uses UPS (United Parcel Service), USPS (the United States Post Office), and now, even Amazon’s own delivery service, to deliver Amazon orders. But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. We use Amazon a lot here, and for the most part it works beautifully.
